PROFILE
Programmer with IT background and support-role experience eager to aid your organization in maximizing its use of technological tools. Possesses customer service and administrative support skills, as well as highly developed creative problem-solving skills, a strong work ethic, and a high level of integrity.
EDUCATION
Spring Arbor University
Spring Arbor, MI
Bachelor of Science
May 2009
Majors: Mathematics, Business Administration; minor: Computer Science
Grade Point Average: 3.85
Marshall High School
Marshall, MI
High School Diploma
May 2004
National Honor Society Member
Grade Point Average: 3.86
NOTABLE PROJECTS
- In Java, programmed a complex working text editor that also prints.
- In Java, designed a text compression program and a program that solves systems of linear equations.
- Developed a custom differentiation engine program with mathematical computation capabilities.
- Created a customizable program for memorizing Japanese characters used in words of native and foreign origin.
- Participated in the 2008 Model Arab League (a diplomacy simulation), representing Spring Arbor University.
- Participated in the Spring Arbor University creative writing club.
TECHNICAL SKILLS
- Networking: routers, SSH tunneling, WiFi security, cabling, etc.
- Programming languages: Java, HTML, CSS, JavaScript, Python, Bash.
- CompTIA™ A+ Certified
- Other computer proficiencies: Microsoft Office, Linux, Zoom.
- Familiar with UML and data flow diagrams.
- Knowledge of workstation applications and Helpdesk.
- Spanish (Intermediate).
WORK EXPERIENCE
Self-Employment
Marshall, MI
Freelance Website Designer
November 2007 – present
- Design, set up, and update effective websites for businesses and nonprofit organizations.
- Implement content management systems to enable clients to maintain sites in-house.
- Developed a Java program with FTP capabilities so client (a local church) could upload sermon MP3 files to a webhost and link those files to a database organized by topic, date, and speaker, allowing easy access to those MP3s via the webpage.
- Provide in-person and remote support to people experiencing technical difficulties.
Peckham, LLC
Remote
Team Member, Forest Service Help Desk
November 2024 – Present
- Provide professional Tier 1 IT support to USDA Forest Service Workers
- Fill out tickets accurately and according to standards.
- Maintain clear communication with supervisors .
Schuler’s Restaurant
Marshall, MI
Dishwasher
May 2016 – November 2024
- Collaborate with team to operate and maintain sanitation machinery.
- Sanitize workstation and disassemble machinery at the end of each workday.
- Perform all assigned tasks efficiently and optimize back-end area cleanliness.
Alternative Choices
Battle Creek, MI
Vocational Technician
May 2012 – March 2016
- Promoted the goals of the company’s Community Inclusion Program.
- Facilitated the participation of individuals with developmental disabilities in recreational, sporting, and community activities.
- Assisted clients with daily living activities and personal care as needed.
US Census Bureau, Calhoun County Field Office
Marshall, MI
Short-term Enumerator
April 2010 – July 2010
- Performed field operation follow-up with Marshall area residents who had not returned their census forms.
- Interacted with residents to respond swiftly and satisfactorily to their questions about the census.
- Ensured accurate completion of all census forms.
ACHIEVEMENTS
- Magna Cum Laude recognitions upon graduation from Spring Arbor University.
- Coauthored a peer-reviewed article, “Construction of the Electronic Angular Wave Functions and Probability Distributions of the Hydrogen Atom,” with Spring Arbor University professor Dr. Thomas Kuntzleman; in the article, we graphed hydrogen orbitals using Mathcad so the resulting diagrams could be used in college Chemistry classes.
- Multiple recognitions on the Dean’s List at Spring Arbor University.
- Who’s Who Among American College Students.
- National Honor Society Member.